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Top Challenges in today’s IT Ops ecosystems: Part 1

Blog articles

Top Challenges in today’s IT Ops ecosystems: Part 1

Francesco Paola

Top Challenges in today’s IT Ops ecosystems: Part 2 Addressing the challenges

Francesco Paola

The oldest problem in machine learning, still not perfected

Co-founder and CEO

Searching for answers with an irate customer waiting

Jackie Jaishankar

Global Head Sales Engineering

With point solutions, the whole is less than sum of its parts

Jackie Jaishankar

Global Head Sales Engineering

Issues surface only when they get frequency heavy

Co-founder and CEO

From meaning to intent: Modelling language capability solutions for B2B ecosystems

Regional Vice President - Sales

Making AI work in enterprises – avoiding the rapid-fire black-box AI trap of selecting models from pull down menu

Partha Pratim Ghosh

Co-founder and Chief Scientist

From customer exasperation to intelligent support: Part 1

Jackie Jaishankar

Global Head Sales Engineering

From customer exasperation to intelligent support: Part 2

Jackie Jaishankar

Global Head Sales Engineering

4 AI adoption challenges that mask the real value of implementation in the enterprise

Partha Pratim Ghosh

Co-founder and Chief Scientist

Selecting AI Solutions For Your Customer Journey Should Also Depend On Capabilities Beyond AI

Co-founder and CEO

Getting support in the after-hours

Co-founder and CEO

When all we need is 'just a fix'

Regional Vice President - Sales

How intelligent is Artificial Intelligence when it comes to privacy?

Joyce Cruickshank

Technology Evangelist

AI is your latest employee hire; do you ‘trust’ her?

Jackie Jaishankar

Global Head Sales Engineering

3 simple steps to being more present for your customers - achieving 24x7 through AI and ML

Joyce Cruickshank

Technology Evangelist

Single source of (customer and product) truth is central to superior customer experience

Co-founder and CEO

Why agents fail: the origin of unsatisfactory service and how to avoid it

Joyce Cruickshank

Technology Evangelist

This is what will help you stay in business tomorrow

Joyce Cruickshank

Technology Evangelist

Redact; don’t react

GM - ASEAN & ANZ (Advisory)

Featured content

Top Challenges in today’s IT Ops ecosystems: Part 1

Francesco Paola

Why agents fail: the origin of unsatisfactory service and how to avoid it

Joyce Cruickshank

Technology Evangelist

The oldest problem in machine learning, still not perfected

Co-founder and CEO

With point solutions, the whole is less than sum of its parts

Jackie Jaishankar

Global Head Sales Engineering

Cognitive Data Quality Management

Cognitive routing to deliver faster, more cost-effective support

Superior customer experience, built on accurate intent extraction