Zero manual intervention

Remediation

Intelligent remedial actions without intervention means multi-step, multi-system automation

Autonomous orchestration of automation BOTs and scripts, close loop execution and exception handling enables the focus to be on the critical rather than the transactional

Cognitive understanding of action needed

Run rule free remedial action from across automation tools

Identify and retrieve the appropriate action from RPA BOTs, scripts, or other systems for autonomous or manual triggering

Multi-system orchestration

Intelligent multi-step, multi-system solutions

Cognitively trigger actions across diverse systems including passing on parameters, without needing manual intervention

Autonomous close looping and error handling

Monitor actions through to completion

Autonomously complete actions, update case records and trigger exception handling processes when needed

Key benefits

Speed up resolutions

Zero-touch instantaneous resolutions as a result of autonomous orchestration

Make self-help intelligent

Users get help at their pace, 24x7

Improve SLA adherence

Quicker turnaround times since support teams only focus on issues not solved through automation

Augment capacity

Multi-step support actions are triggered and completed without needing manual intervention