Zero touch processing

Case creation

Zero touch processing and acknowledgment cognitively understands how your customers communicate

Autonomous case creation and acknowledgements across channels and languages means more productive agents that can focus on the critical rather than the transactional

Omnilingual intent extraction

Understand customer queries in mixed languages including business-specific jargon

Autonomously bring together similar issues that are differently worded and separate diverse issues that use similar words and phrases

Omnichannel session management

Cognitively combine issues on different channels at different stages of their lifecycle

Get a 360-degree view that combines multiple messages on the same query across channels, including user-reported issues and machine generated alerts

Multi CRM case creation

Instantly create cases in any number of CRM or ITSM without defining rules

Autonomously determine if issues are to be observed, ignored, or ticketed, in any CRM or ITSM, without having to define “If this then that” rules

Key benefits

Guarantee instantaneous action

Next step action is taken in near real-time on issue reporting

Deliver Zero-touch processing

No manual intervention required to take action

Bring in autonomous close looping

Autonomously handle case updates, acknowledgements, and information requests

Make your data accurate and reliable

Autonomously decide what type of case record needs to be created or updated, and in which application