Zero touch classification

Triaging

Zero touch classification and routing finds the right people and even updates case records for you

Autonomous routing of cases to relevant groups instantly connects customers with the people who can solve their issues

Rule free triaging

Identify the right priority for cases without creating any business rules

Determine priority based on historical data and customer intent instead of defining rules based on key words and phrases

Real time routing

Instantly direct customers to the right team or person

Avoid multiple hops and hand-offs before a problem reaches the people who can solve it

Update Records across unlimited labels and classes

Autonomously complete case records with all header information

Classify a record on any number of dimensions as an agent would have done, without manual intervention

Key benefits

Deliver faster resolutions

No time wasted in prioritizing issues and finding the right resolver group

Boost NPS / CSAT

Improve the experience of all involved by almost eliminating multiple hand-offs

Increase SLA adherence

Resolver groups effectively get more time to work on issues instead of routing or waiting for cases

Augment capacity

Free up agent capacity to focus on issue resolution