Sainapse

Sainapse joins
Avaya OneCloud to
transform Customer
eXperience

Bayestree Intelligence Inc. Selected for Membership in Avaya DevConnect Program

Joins network of companies transforming the customer experience with solutions that leverage Avaya OneCloud™ UCaaS and CCaaS

PRESS RELEASE  UPDATED: JUL 30, 2021 09:00 EDT

MCKINNEY, Texas, July 30, 2021 (Newswire.com) - Bayestree
Intelligence Inc., better known by the name Sainapse®, its
flagship AI-based customer support product, today
announced it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged, and innovative solutions for contact centers and unified communications that create exceptional communications experiences for customers and employees.

Customers expect their support experiences to be continuous, constant, customized, and cross-channel. Enterprises that deliver on this expectation lock in loyalty and future success. The AI support automation solutions that Sainapse provides can help Avaya enterprise contact center customers meet those expectations by delivering "INSTANT FIRST TIME RIGHT™" service and support.

Customers expect their support experiences to be continuous, constant, customized, and cross-channel. Enterprises that deliver on this expectation lock in loyalty and future success. The AI support automation solutions that Sainapse provides can help Avaya enterprise contact center customers meet those expectations by delivering "INSTANT FIRST TIME RIGHT™" service and support.

"Today, the battlefield for market supremacy is in the area of customer experience, and customer support is the CX tip of the spear," said Avijit Biswas, CEO at Bayestree Intelligence Inc. "Corporations recognize the revenue impact of exceptional customer support, setting direct revenue-oriented KPIs for their support teams. The Sainapse solution helps enterprise support teams achieve those critical KPIs by enabling instant "INSTANT FIRST TIME RIGHT" customer support resolutions."

"Sainapse® AI-driven support automation for Avaya contact centers helps dramatically decrease both resolution time and costs, reliance on expert support professionals, and empowers support teams to deliver on revenue expectations," said Susy Liem, Avaya Vice President of Product Management. "We are pleased to have Bayestree Intelligence join our DevConnect program."

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities — spanning collaboration, management, analytics, reporting and communications-enabled business process applications — helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line. 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides companies with a wide range of technical education, access, and support for many Avaya platforms and interfaces, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like Bayestree Intelligence, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.

Through the DevConnect program, Avaya provides companies with a wide range of technical education, access, and support for many Avaya platforms and interfaces, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like Bayestree Intelligence, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya

Businesses are built by the experiences they provide and, every day, millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

About Bayestree Intelligence Inc.

Bayestree Intelligence Inc., better known by the name of its flagship product Sainapse®, is a company founded on one principle: that the need for enterprise service transformation is long past due. Our AI customer support automation solutions help enterprises deliver compelling internal or external customer experiences, improve revenue acquisition from support operations and meet customer expectations for a rapid, seamless and accurate customer support experience — "INSTANT FIRST TIME RIGHT." To learn more about Sainapse® and how we can help you reimagine and transform your customer support operations, visit www.sainapse.ai.

Eliminating think time from problem solving

Omnichannel intelligence 24x7

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system of intelligence

Impact waiting to be unlocked

80%

Drop in
Time to solve

92%

Customer queries solved instantly

50%

Drop in Cost
of Support Ops

Classification & Triaging

Classification &
Triaging

Autonomous rule free triaging and case creation

Solution discovery

Solution
discovery

Intent ranked solution recommendation aggregated from intra and extra enterprise knowledge sources

Resolution orchestration

Resolution
orchestration

Driving next step actions to solve and close

Theme discovery

Theme
discovery

Unearthing issues and trends invisible to enterprise eyes

Theme discovery

Deduplication

Semi supervised identification of data copies, in online and background mode, independent of applications, protocol, attributes or data volume.

Theme discovery

Privacy

Rule free real time redaction of names, addresses and other privacy elements to ensure data privacy.

Customer success

Sainapse® goes intelligence inside with PACE
PACE ensures ease of transition and speed to impact

Sainapse®- custom built for global enterprises

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Anytime learning

Learns continually from new sources of information

Sainapse learning frequency is based on transaction volume and addition of new knowledge pieces. Seamlessly configurable for no 'Downtime Learning'

Omni-format

Processes text, images and engineering drawings across formats and enterprise sources

Sainapse can learn from all enterprise data types across internal and specified external knowledge sources

Omni-lingual

Learns language from enterprise data and not external dictionaries

Sainapse learns from what it reads making it capable of understanding language combinations, enterprise acronyms as used by the enterprise

Instantaneous

Sub-second solution discovery & industry beating learning speed

Sainapse learns by being able to spot important parts of a document thereby taking only 16 minutes to learn from 2 million lines or records

Inside your ringfence

Processes text, images and engineering drawings across formats and enterprise sources

Sainapse is installed entirely within your enterprise ring fence, in on-prem or cloud configuration, eliminating concerns around security and data residency

Always On

Zero down time for learnings or upgrades

Sainapse deployment architecture ensures no downtime and makes Sainapse truly 24x7

Extensible

Sainapse InfoChannel & APIs allow customers & partners build new workflows

Sainapse InfoChannel - designed for both internal and external data sources ensures native extensibility for any enterprise workflow

Privacy protected

In-built capability to identify & blank out PII even names & addresses

Native designed to spot names and addresses Sainapse adds no new risk and is GDPR compliant

Scalable

Thousands to millions of transactions without performance drop

Sainapse base installation is already capable of managing >4500 queries per minute. Sainapse needs no software side work to scale to even 100 times

Designed for self-healing

Moving towards zero support needs

Architectural foundation of Sainapse allows for extension to root cause analysis and proactive self-healing

Experience First Time Right at Half of your Cost of Ops