Impact waiting to be unlocked
80%
Drop in
Time to solve
92%
Customer queries solved instantly
50%
Drop in Cost
of Support Ops
Solution
discovery
Intent ranked solution recommendation aggregated from intra and extra enterprise knowledge sources
Cognitive
de-duplication
Semi supervised identification of data copies, in online and background mode, independent of applications, protocol, attributes or data volume.
Privacy
Rule free real time redaction of names, addresses and other privacy elements to ensure data privacy.
Customer success
Sainapse® goes intelligence inside with PACE
PACE ensures ease of transition and speed to impact
Sainapse®- custom built for global enterprises
Anytime learning
Learns continually from new sources of information
Sainapse learning frequency is based on transaction volume and addition of new knowledge pieces. Seamlessly configurable for no 'Downtime Learning'
Omni-format
Processes text, images and engineering drawings across formats and enterprise sources
Sainapse can learn from all enterprise data types across internal and specified external knowledge sources
Omni-lingual
Learns language from enterprise data and not external dictionaries
Sainapse learns from what it reads making it capable of understanding language combinations, enterprise acronyms as used by the enterprise
Instantaneous
Sub-second solution discovery & industry beating learning speed
Sainapse learns by being able to spot important parts of a document thereby taking only 16 minutes to learn from 2 million lines or records
Inside your ringfence
Processes text, images and engineering drawings across formats and enterprise sources
Sainapse is installed entirely within your enterprise ring fence, in on-prem or cloud configuration, eliminating concerns around security and data residency
Always On
Zero down time for learnings or upgrades
Sainapse deployment architecture ensures no downtime and makes Sainapse truly 24x7
Extensible
Sainapse InfoChannel & APIs allow customers & partners build new workflows
Sainapse InfoChannel - designed for both internal and external data sources ensures native extensibility for any enterprise workflow
Privacy protected
In-built capability to identify & blank out PII even names & addresses
Native designed to spot names and addresses Sainapse adds no new risk and is GDPR compliant
Scalable
Thousands to millions of transactions without performance drop
Sainapse base installation is already capable of managing >4500 queries per minute. Sainapse needs no software side work to scale to even 100 times
Designed for self-healing
Moving towards zero support needs
Architectural foundation of Sainapse allows for extension to root cause analysis and proactive self-healing
Experience First Time Right at Half of your Cost of Ops