Switch customer support to autopilot. No guesswork.
Autonomously resolve customer requests within your existing tool stack
Automate Everything
Sainapse automates all types of incoming queries while escalating queries which may require human intervention.
Continuously Improving
Sainapse learns from real-time interactions and data sources. Retraining is grounded in human-approved policies.
Explainable by Design
All outputs are explainable, with tool traces, reasoning, and guardrails at every step.
Bringing clarity and resolution to your most complex queries
Seamlessly plug Sainapse into your existing integrations to source real-time data for autonomous resolution. Your intelligence layer is natively extensible, ensuring outputs are rendered with your data in your environment.
Ground every response in real data. Sainapse ensures all responses have associated sources of data. During retraining, Sainapse ensures that all sources are de-biased and de-noised, ensuring only high signal policies are learned even with messy inputs.
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Sainapse can act as a copilot or an autonomous agents. Supercharge your customer support agents by allowing Sainapse to bring up next best actions, suggested responses, and acting as an intelligent thought partner to brainstorm issues.
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Sainapse learns from manually sent out customer responses, corrections made by humans-in-the-loop, and evolving business rules. This ensures that Sainapse's actions and responses are always relevant.
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Scale your operations effortlessly with an engine designed for enterprise-grade throughput, reliability, and governance — optimising every workflow as your business grows.
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Seamlessly plug Sainapse into your existing integrations to source real-time data for autonomous resolution. Your intelligence layer is natively extensible, ensuring outputs are rendered in your environment
Ground every response in real data. Sainapse ensures all responses have associated sources of data. During retraining, Sainapse ensures that all sources are de-biased and de-noised, ensuring only high signal policies are learned even with messy inputs.
Sainapse can act as a copilot or an autonomous agents. Supercharge your customer support agents by allowing Sainapse to bring up next best actions, suggested responses, and acting as an intelligent thought partner to brainstorm issues.
Sainapse learns from manually sent out customer responses, corrections made by humans-in-the-loop, and evolving business rules. This ensures that Sainapse's actions and responses are always relevant.
Scale your operations effortlessly with an engine designed for enterprise-grade throughput, reliability, and governance — optimising every workflow as your business grows.
Sainapse connects classification, routing, and action into one continuous workflow, delivering accurate outcomes, no intervention.
Messy data in, accurate actions out
Sainapse layers directly on top of your existing data sources, identifying relations between all connected data sources, turning fragmented, unstructured inputs into structured, reliable knowledge.
Go live in minutes, no change in your stack
Integrate through native integrations for your CRMs, or use Sainapse's SDK to integrate natively in your stack
Accuracy that keeps improving, No Manual Intervention
Your agents learn from real usage, judgments, and outcomes continuously refining their performance without any operational burden.
Every action is governed by your policies
Sainapse auto-generates a V0 of inferred rules based on any existing SOPs or past tickets. Post human review, Sainapse is ready to go into autopilot!
Predictable costs,
Infinite Scale
Sainapse scales with your support - you can deploy Sainapse on-premises or utilize a hosted version. Sainapse keeps costs very transparent, and with a proprietary LLM router, we ensure costs are optimized based on complexity.
Messy data in, accurate actions out
Sainapse layers directly on top of your existing data sources, identifying relations between all connected data sources, turning fragmented, unstructured inputs into structured, reliable knowledge.
Go live in minutes,
no change in your stack
Integrate through native integrations for your CRMs, or use Sainapse's SDK to integrate natively in your stack
Accuracy that keeps improving, No Manual Intervention
Your agents learn from real usage, judgments, and outcomes continuously refining their performance without any operational burden.
Every action is governed by your policies
Sainapse auto-generates a V0 of inferred rules based on any existing SOPs or past tickets. Post human review, Sainapse is ready to go into autopilot!
Predictable costs,
Infinite Scale
Sainapse scales with your support - you can deploy Sainapse on-premises or utilize a hosted version. Sainapse keeps costs very transparent, and with a proprietary LLM router, we ensure costs are optimized based on complexity.
Everything you need to automate at scale.
Build Powerful Agents
Create intelligent, governed agents that follow SOPs, take actions, and work reliably across your tools — without writing complex code.
Governed by Knowledge engine
Sainapse's knowledge engine ensures that all AI-inferred knowledge is human readable, and keeps your support team in the loop.
Enterprise workflow orchestration
Design and run end-to-end workflows with full visibility, version control, and automated orchestration with no manual stitching required.
Multi LLM Intelligence layer
Automatically route tasks to the best LLM based on complexity and latency requirements, while ensuring responses are grounded and guarded.
Connect & Act Everywhere
Instantly integrate with your existing stack and let agents take actions directly through APIs, browsers, or native connectors.
Got questions?
We’ve got answers
Sainapse acts as an intelligent support agent. While Sainapse can handle most incoming customer queries, Sainapse ensures that tickets flagged as low CSAT risks are escalated to your human support agents. This ensures ticket queues remain manageable, while CSAT improves.
Sainapse offers native integrations with 220+ providers for ITSM, CRM, Knowledge Bases, etc.
We also offer white gloved onboarding, ensuring that all your services and data sources are available to Sainapse's agent to generate highly accurate outputs.
Sainapse is compliant with SOC 2, HIPAA, ISO27001, and GDPR frameworks.
Additionally, Sainapse can be deployed on premises. If you'd like to learn more, we encourage you to contact us!
Sainapse measures its productivity based on outcomes - not absolute numbers.
Our pricing model is outcome driven, based on the number of successful resolutions and assisted tickets Sainapse worked on. If you'd like to learn more, we encourage you to contact us!
Automate your
customer operations today
