
Classification & Triaging
Cognitively understand customer queries across channels & machine generated alerts; autonomously create tickets or cases
- Disambiguate unstructured query – extract intent
- Identify & deflect no-action alerts & messages
- Create cases, comprehensively & correctly
- Triage & route to appropriate resolver group
Solution Discovery
Provide relevance ranked recommendations drawn from across enterprise and external knowledge sources rendered at page/record level granularity
- Auto-populated based on ticket or case created – no search required
- Recommendations from across all sources of knowledge
- Recommendations embedded within your system of engagement
