The future of dynamic

Customer Experience

Customer Support

Employee Engagement

Data Quality Management

Cognitive Data Deduplication

Data Enrichment

powered by patented machine learning
algorithms and human-in-the-loop AI.

Sainapse Data Quality Management ensures always-clean data across uniqueness, completeness, accuracy, validity, consistency & compliance - regardless of volume & number of sources – all while needing no programing

Sainapse Support natively integrates with your stack, learns from solution history and autonomously resolves as well as orchestrates multi-app workflows

Our Products

Sainapse is a next-gen System of Intelligence that needs no coding or change management to deliver value on day one

Autonomously create and route cases, render solutions in your existing platforms and cognitively deduplicate as well as enrich your master data

Data Quality Management

Uniqueness

Cognitive deduplication and semi-supervised learning means always-clean data without needing consultants or business rules

Categorization

Rule free clustering of master data enabling real time downstream
response across supply chain & other business critical functions

Consistency

Ensuring consistency of data elements across schemas & sources – constraint & rule free irrespective of volume

Data enrichment

Autonomous enrichment of master data records of all internal and third-party sources means you finally have the most comprehensive database possible

Support

Case creation

Autonomous case creation across channels and languages means more productive agents that focus on the critical rather than the transactional

Classification & Triaging

Zero-touch routing of cases to relevant groups instantly connects customers with the people who can solve their issues

Solution Recommendation

Knowledge is displayed as-is where-is from across sources and solutions are shown natively to ensure your CX can go from reactive to empathetic

Remediation

Autonomous orchestration of BOTs and automation scripts across connected applications enables the focus to be on the important, rather than the everyday

Success metrics

Transformational impact. Delivered instantly.

Automate case creation and handling on your existing platforms, and empower agents with the right solution from anywhere in your landscape. Cognitively deduplicate and enrich enterprise data from any number of sources