Sainapse
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Extracts intent behind tweets and posts, beyond programmed key words and phrases
Is omnilingual and understands customers’ language – Spanglish, Denglische or even emoticons
Identifies off-topic messages and deflects with appropriate responses / actions, saving support team from wasting effort on irrelevant messages
Goes beyond responding; leverages intent & context to derive severity for autonomously triggering problem solving and downstream action
Discovers themes from across posts and tweets, optionally relating back to classical communication channels
From rant central to trusted ally – Sainapse transforms your social media journey
