Extracts intent behind tweets and posts, beyond programmed key words and phrases

Is omnilingual and understands customers’ language – Spanglish, Denglische or even emoticons

Identifies off-topic messages and deflects with appropriate responses / actions, saving support team from wasting effort on irrelevant messages

Goes beyond responding; leverages intent & context to derive severity for autonomously triggering problem solving and downstream action

Discovers themes from across posts and tweets, optionally relating back to classical communication channels