Sainapse

Zinnov rates Sainapse as "product to watch out for" in Hyper Intelligent Automation space for Customer Support

Classification & Triaging

Classification & Triaging

Autonomous rule free triaging, case creation and off-topic deflection

Solution Discovery

Solution Discovery

Intent ranked solution recommendation aggregated from intra & extra enterprise knowledge sources. Granularly rendered down to para, image & record.

Resolution Orchestration

Resolution Orchestration

Driving next step actions to solve & close

Theme Discovery

Theme Discovery

Escaping pareto trap. Unearthing issues & trends invisible to enterprise eyes.

Cognitive de-duplication

Cognitive de-duplication

Semi supervised identification of data copies, in online and background mode, independent of applications, protocol, attributes or data volume.

Privacy

Privacy

Rule free real time redaction of names, addresses and other privacy elements to ensure data privacy.

80% drop in time to solve