Zinnov rates Sainapse as "product to watch out for" in Hyper Intelligent Automation space for Customer Support
Classification & Triaging
Autonomous rule free triaging, case creation and off-topic deflection
Solution Discovery
Intent ranked solution recommendation aggregated from intra & extra enterprise knowledge sources. Granularly rendered down to para, image & record.
Resolution Orchestration
Driving next step actions to solve & close
Theme Discovery
Escaping pareto trap. Unearthing issues & trends invisible to enterprise eyes.
Cognitive de-duplication
Semi supervised identification of data copies, in online and background mode, independent of applications, protocol, attributes or data volume.
Privacy
Rule free real time redaction of names, addresses and other privacy elements to ensure data privacy.
