Why Sainapse?

Download PDF
01

Autonomously converts alerts from monitoring systems and messages from users to tickets with appropriate priority, classification and routing

02

Intelligently auto-heals via calling appropriate scripts/RPA and closing loop

03

Recommends solutions and KB elements to support agents for escalated tickets and directly to end user for simple ‘how-to’s

04

Spots emerging themes before they become frequency heavy allowing for preventive action

05

Has the ability to summarize manuals and KB articles making referencing easier by engineers & agents alike

06

Identifies names / addresses from data and has ability to blank out contextual identities (PII)

07

Resides within your firewall on-prem / on-cloud thereby adding no vulnerability relating to security, privacy and residency

Sainapse drives instant remediation, ticketing & triaging

Experience First Time Right at Half of your Cost of Ops