Sainapse

Drop MTTR for your customers and increase your field engineers’ productivity with on demand problem solving first time right.

Understanding problem intent across languages and acronyms

Understanding problem intent across languages and acronyms

On demand relevance ranked solution recommendation

On demand relevance ranked solution recommendation

Escalation and queuing for deep dive

Escalation and queuing for deep dive

Follow on action orchestration and case closing

Follow on action orchestration and case closing

Impact

Dramatically reduced MTTR

Eliminate return calls

Improved Field Engineer productivity

Last Mile Support

Experience First Time Right at Half of your Cost of Ops