Closing customer requests: Cognitive search
Bring distributed & hidden institutional knowledge at engineers' fingertips.
Stop searching and stop recreating the wheel.
Unified capability to search across all enterprise systems/formats/locations
No Data pre-workNo rule
Understanding request intent across languages and acronyms
Recommendation granularity down to page and record
Recommendations filtered for your purpose
Next step actions and problem closure
Experience First Time Right at Half of your Cost of Ops